This April, as we celebrate 50 years of National Volunteer Week, we are reminded that strong communities are built by people who show up. Since 1974, this national celebration has recognized the power of volunteers to strengthen neighborhoods, preserve history, and make a lasting difference. It takes place each April during Global Volunteer Month, and it gives us a meaningful opportunity to say thank you. 

Here at the Maritime Museum of Southport, our volunteers are truly the heart of what we do. They greet visitors, share stories, answer questions, and help preserve the history that makes our coastal community so special. And at the center ofthat volunteer family is Toni Soles. As our Volunteer Coordinator, Toni does far more than schedule shifts or lead volunteer training. She builds relationships,  notices people’s strengths and encourages new volunteers who may be unsure on that first day as a volunteer. She helps create the welcoming spirit that visitors feel the moment they walk through our doors.

So this month, we’re turning the spotlight toward Toni.

Toni, anyone who has seen you at the front desk has likely wondered — how do you keep that authentic and constant smile? What inspires that joy?  Every time visitors walk through our doors, I get excited knowing they’re about to discover something new. There’s something powerful about choosing to learn on your own time, and I know visitors are here because they want to be. That energy is contagious.

Was there someone in your own life who mentored or inspired you in a similar way? How has that shaped the way you support others?  I was lucky enough to have some great mentors in college. My professors gave me space to grow, try new ideas, and sometimes fail but always with support. That shaped me deeply when moving on to the “real world.” It taught me that people thrive when they feel seen and believed in. Because of that, I try to support others the same way: by creating a welcoming space, offering guidance when it’s needed, and encouraging curiosity and confidence along the way.

Do you have a favorite item in the Gift shop — something that feels especially meaningful to you?  Some of my favorite items in the shop are the ones made right here in North Carolina. We carry beautiful pottery from Walton Clay Studio located in Star NC, praline pecans from Elizabeth's Pecans in Turkey NC, and handcrafted jewelry from Ken's Handcrafted Jewelry in Edenton NC, just to name a few. It’s great that items in the shop represent and support makers from across the state, and especially the Cape Fear Region.

Is there a particular story, exhibit, or piece of Southport’s maritime history that holds a special place in your heart?  My favorite artifact in the exhibit hall is the 1000 year old canoe we have from White Lake in Bladen County. Many people don’t know there are still canoes resting in the lake today. For every dollar spent to recover one, it takes about five dollars to preserve it- which is why some remain where they are. I love that it reminds us there’s still so much history waiting to be discovered. That sense of ongoing learning and exploration is what makes this work so meaningful.

When you’re welcoming someone as a museum volunteer, what qualities do you look for? What helps someone become that friendly face our visitors remember?  I look for kindness and curiosity. The daily routine of museum operations can be taught, but a genuine interest in people and a willingness to learn make all the difference. The volunteers that visitors like to engage with are the ones who are present, who smile, listen, and share their enthusiasm in a natural way. When someone truly enjoys being here and cares about the visitor’s experience, that warmth is what makes the volunteer and the museum unforgettable.

If you could add something new to the museum — an exhibit, event, or experience — what would you love to see?  If I could add something new to the museum, it would be to implement formal training for volunteers to give guided tours. Right now, staff give guided tours to groups that book them in advance- but it would be great to have volunteers willing to walk through the exhibits with visitors and share the stories behind what’s on display. There’s something special about experiencing the museum alongside someone who can bring exhibits to life. That personal connection can make a visit even more memorable and have guests wanting to come back.

What is your dream job — or are you already living it? My dream job is one where I get to make someone’s day a little better- whether that’s by sharing new information, sparking curiosity, or simply offering a warm welcome. I’ve always wanted to be in a role where learning feels joyful and accessible. Getting to do that here, connecting with visitors and helping create meaningful experiences, is something I’m truly grateful for.